Customer Service >> Trouble Shooting

Why won't my credit card go through? Why are products still on view on the web site but say they are unavailable? Why can't I send a balloon with a tropical flower gift pack? Why doesn't the web site tell customers we cannot deliver FedEx products to P.O. boxes, hospitals and schools? Why don't you state that you cannot guarantee orders on Sundays? Do customers have to register to place an order? Why are there delivery restrictions on some products to Arizona and California? Can we receive a brochure without placing an order on your web site? Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code? How can a customer correct an error message saying "Add Shipping Info?" Why won't my credit card go through? Read the account number carefully, make sure all fields are filled in, and check the expiration date. One number transposed in your credit card entry will be enough to create an error. Why are products still on view on the web site but say they are unavailable? We may be temporarily out of stock on a product, and able to provide you with the product soon. If we no longer have the product, it is removed from the site. Some of our products are seasonal - We keep them in the database and will tell you when they become available. Why can't I send a balloon with a tropical flower gift pack? Currently, we can only send add-ons (i.e. balloons, stuffed animals, boxes of candy, etc.) through our netblooms-direct local florists. Products that are shipped through FedEx cannot include a balloon. Why doesn't the web site tell customers FedEx delivery in not available on products to P.O. boxes, hospitals and schools? Our web site informs our online visitors, that items shipped by FedEx cannot be delivered to PO box's, hospitals and schools. What about Sundays? We actually do state that Sunday delivery options on floral products are not guaranteed. This is because many florists are closed on Sunday, or they might only be opened until 1:00 p.m. FedEx Sunday delivery is not an option, and our customers will receive an error message if they place a gift item for Sunday delivery. Do customers have to register to place an order? Customers do have to register to place an order. We do request an email address and verifiable billing information so we can process and send out a confirmation of the order, as well as delivery notifications and other pertinent customer communications. Why are there delivery restrictions on some products to Arizona and California? Arizona and California have special agricultural restrictions on certain food and floral product delivered to their states. These gift products are clearly highlighted so that our customers will be aware which selection is prohibited. Can we receive a brochure without placing an order on your web site? Yes you can! Just call us at 1-800-356-7258, and one of our associates will place you on our mailing list. Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code? This will only occur if the recipient is in an area out of delivery range of one of our netblooms-direct florists. When this happens, we will suggest a similar product that can be delivered by FedEx to the recipient's zip code. Our shoppers can then "click" to the selection of direct ship gift ideas. How can a customer correct an error message saying "Add Shipping Info?" When a customer chooses to add a new shipping address, our system requires them to fill in all required fields, so that we may deliver the order successfully. Required Fields Include: 'Address Label' is a required field. 'Last Name' is a required field. 'First Name' is a required field. 'Address 1' is a required field. 'City' is a required field. 'State/Region' is a required field. 'Zip' is a required field. 'Phone Number' is a required field.

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